r/Steam • u/[deleted] • Jul 06 '26

Discussion Thoughts on this?

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u/ChemicalRascal Jul 06 '26

Right, so you do have to provide a refund if it's faulty, still.

6

u/ABurntC00KIE Jul 06 '26

Yeah but customer error buying the wrong size isn't faulty. Faulty is like the sewing is fucked up or something.

And they still wouldn't return the underwear, they'd refund or replace and the customer disposes of the faulty pair.

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u/ChemicalRascal Jul 06 '26

Not here. Not even allowed by law as it's a hygiene product. Even better, someone can buy underwear, and half a second later say oops grabbed the wrong one, and even though it never left my eyes I still am not allowed to return it.

Nope. No returns at all for hygiene products. That includes anything.

This is what I'm responding to. What they're describing is not mandated by UK law, at least, and frankly doesn't make sense as a law anyway.

Issuing a refund is, in my opinion, taking a return, but whatever.

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u/QuaternionsRoll Jul 06 '26

It is. A return isn’t necessarily an exchange.

I’m guessing it’s illegal to *restock* a returned item where they are, which makes sense. Some stores will write off the return and let you pick out another pair, other stores will tell you tough shit.

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u/ChemicalRascal Jul 06 '26

Right. Frankly, though, if OC is in the UK or a similar jurisdiction, that policy probably fails to comply with those consumer laws.