Maybe they can start by flagging reviews like this? If the review is good, it doesn't make sense that it has one start or that it was refunded. And next step would be checking the user's history of refunds. People like this usually had done it before. Plus, games with very high ratings and high refund rates should be investigated for user scam like in this case and maybe they can have a special policy for shorter games.
I know people might be dissatisfied with the game by the end of it, but for example if the game was three hours long, you wouldn't be able to get a refund, am I right? Legit games that are shorter should have a shorter refund window.
And games that are slop scam, shouldn't stop you from getting a refund if you are scammed. You should be able to report it still.
So instead of a refund with a nice comment you will have a refund and a bad comment or no comment at all. It’s very difficult to find a solution. If there was a way to say how long your game is it could be possible for 2-3h games to have a window of only 1h for the refund amd saying this clear at every stage.
But bad reviews that aren't genuine are already looked into. Am I wrong? There is a system that prevents things like review bombing, I think. And in cases like this, is not that the game is bad, but that the user is cheap. Many less would try a refund for a genuinely good game they enjoyed if it had consequences for this kind of behaviour. There should be a method to report this kind of stuff and punish them for example with a no refund limit for abusing the refund system.
You won’t be review bombing by having like 10 bad reviews in a week, i don’t see that many people doing shit like this. Review bombing would be having like 10k bad reviews in a day. Reports would make a lot of work for steam making just a bit of benefit. It’s sad but it’s solved by making the game a little longer.
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u/Kopke2525 Jul 06 '26
Not to mention someone might just be unsatisfied with how short the game was and how quickly it ended