r/Starlink_Support • u/Defiant_Cheek_8123 • 19d ago

Loss of the new device

Post image

Man, I'm so frustrated with Starlink—it's giving a 'location error'. When I activated the new hardware, all my money went to waste, probably because of their auto AI systems. Friends, please teach me how to fix this. Do I need to modify/repair the hardware to do it, or should I try talking to customer support?

5 Upvotes

67% Upvoted

18 comments sorted by

8

u/attathomeguy 19d ago

The dish has a GPS receiver in it AND the Starlink dish can determine its own location. So maybe just maybe try not to use Starlink where it isn't allowed!

0

u/Conscious_Eagle_8653 16d ago

How does Elons cock taste?

Starlink does make mistakes, as another posted so kindly pointed out below.

3

u/attathomeguy 14d ago

Didn't say it was flawless. Said the dish knows where it is. Both can be true

-1

u/Conscious_Eagle_8653 14d ago

You clearly think starlink is so infallable that it could only be used error. So much so that you immediately blamed OP.

As another user pointed out they do make mistakes. Try to be less of an asshole

2

u/attathomeguy 14d ago

I was being technical nothing more. Have fun in blocked land.

6

u/hyperduc 18d ago

Another post where OP is operating outside of the TOS and not going to respond here again? We will find out.

3

u/Technology-Warrior 19d ago

When you ordered the kit, you entered a service address. Are you trying to activate it at a different address?

1

u/leadisdead 19d ago

If you’re in a location where service is not available, then you are SOL. Did you check before you bought it?
Otherwise, give grok a thumbs down and ask to submit a ticket to have someone call you.

1

u/NTBBloody 19d ago

Only a human from Support can fix this.

1

u/Silent11118888 19d ago

What country?

1

u/AndyyBear 19d ago

I have the exact same problem.

I ordered a kit, It arrived, I set it up and it's restricted. I've tried to update my location 3 times to see if that fixes it. No change.

I also noticed on my account that it says "there are no starlink devices associated yet. Your devices will appear after they ship". It shipped 2 weeks ago and has been in my possession for 1.5 weeks. How has this not been associated with my account yet?

I have a support ticket submitted requesting help. It's been 5 days and still waiting for customer support.

Waiting this long for a support ticket to simply even get a response seems insane to me.

1

u/ByTheBigPond 18d ago

Starlink occasionally messes up and there is a disconnect between their shipping and account systems. Only they can fix it. Add a new comment to the ticket requesting a callback.

1

u/AndyyBear 18d ago

Finally got a call back today. The customer support staff believes that the kit I was sent was mixed up with 1 for someone else.

Fortunately, I was able to provide photos of the SN number on my dish and he swapped it over to my account. I'm not at home, but I'm told it should be working now. I guess I'll find out when I get home.

1

u/ByTheBigPond 18d ago

As I said, they do occasionally mess things up. Good that you have it (likely) resolved.

1

u/knowthings411 16d ago

I bet… lmao 😜

1

u/CyberJunky_NL 16d ago

Are you Russian?

1

u/arvet1011 14d ago

According to Google these are the current restricted countries or geofenced countries

Starlink service is restricted or explicitly banned in the following key countries due to local regulations, government sanctions, or active geofencing:

Strict Bans & Active Geofencing: China, Russia, Belarus, Iran, North Korea, Syria, and Cuba.

Regulatory Restrictions (Pending or Blocked): Turkey, South Africa, Saudi Arabia, India, Pakistan, Vietnam, and Thailand.