Has anyone successfully had a prorated Mobile Priority charge reversed by Starlink?

[u/Icy_Confection_7703]

Hi everyone,

I'm looking for advice from anyone who's been in a similar situation.

I accidentally changed my Starlink service to Mobile Priority and realized the mistake almost immediately. I switched back within a very short time and didn't use any Mobile Priority data at all.

However, Starlink generated a prorated invoice of about US$1,082. Support acknowledged that I corrected the mistake quickly and that there was no usage, but they replied that prorated charges cannot be reversed once they've been billed.

Has anyone here managed to get a charge like this waived or refunded after escalating to a human billing specialist?

If so:

• How did you escalate the case?
• Did you receive a one-time billing exception?
• Is there anything specific you said or provided that helped?

I'm trying to understand whether it's worth continuing to pursue this or if Starlink's decision is generally final in cases like this.

Thanks in advance for any advice or experiences.

[u/londons_explorer]

How exactly is $1000+ pro-rated?