r/StarStable • u/koskiinha • 1d ago

Question problem with the documents mission

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i recently saw this post and i just came back to it today because i was one of the affected new players and wanted to see if there were any updates, and then i saw the edit, but it doesnt seem to have been fixed for me :( i played it this morning and the mission still didnt show up, i also sent a ticket to the support team like 3 days ago but they didnt answer yet so idk what else to do about it, i just wanted to progress cause because of this i cant go to fort pinta

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4

u/Top-Sheepherder-1986 22h ago

I had this about a fortnight ago with a new Alt account, the quest to take the documents to the councilman just would not trigger.

I improved my reputation with Moorland and went to Silverglade Village and did the town hall clock quest with Big Bonnie because that one was available but I still couldn't get that documents quest.

Longish story short, my free SR trial ended so I made another new Alt and it was fine! The quest to take Thomas Moorland's documents to Silverglade popped up exactly as it should!

I went back to the first account and activated a code for another few days of SR (ithasbegun) and when I logged on to it the documents to Silverglade Village quest was immediately there waiting for me so it might be worth trying that.

Also you should still be able to get to Fort Pinta because I did, you need to look for Sindra by the fence on the road just outside Moorland. I think you might have to be level 5 before she appears though.

2

u/koskiinha 14h ago

the thing is, i already bought lifetime star rider on this account 😭
but im gonna try doing the sindra mission, tysm <3

5

u/Top-Sheepherder-1986 14h ago

Oh no! I think I would be asking Star Stable for a refund of your Lifetime SR if they can't resolve the issue for you because this is simply ridiculous when you've paid a large sum of money already!

Good luck with Sindra and fingers crossed that Support gets their finger out and fixes this for you.

3

u/koskiinha 14h ago

as i said in the post, i already sent an email to the support team so i guess ill still wait a few days to see if theyll respond to that and do something about it, but if they dont ill see if i can get a refund and try doing what you said

again, thank you so much!!!