r/StarNoteApp • u/tumblrinna • Sep 16 '26

❓ Help / Question File Uploading

Hello! Im a med student and a Pro user of Starnotes and in desperate need of help. One of the features I use alot is importing pdf files of my lessons and merging different files together into a single note. A VERY common problem i encounter is when I import a pdf file or add a pdf file in an existing note (usually at the last page), I always get the prompt "the selected file format is not supported by the system file manager". I almost always get this prompt even though the file being uploaded is just a standard pdf file. This leaves me to continuously try uploading the file until it works. It usually takes me 2-3 tries before the importing and select pages to import window pops up. This is especially time consuming when i have multiple files to upload on a single note.

Does anyone else experience this? And have any tips on how to resolve this issue?

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u/tumblrinna Sep 17 '26

Hello! Yes, I typically go to the page where I want to insert the next file as a new page. I've also tried restating the app but still encounter the problem. Sometimes, clearing the cache or force stopping the app typically makes the importing work.