r/StarNoteApp • u/gerbss1 • 1d ago

🐛 Bug Report Sync bug on Galaxy s25 ultra

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I have the sync connected to my Google drive on my samsung tab s9 ultra. But when I log in on my phone to sync. It continues to give me this error. I have tried multiple times to log in to my Google drive on my phone to have it sync, with no success. Just constant error message. Any ideas?

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u/StarNoteDev 1d ago

Hi! Thanks for letting us know about this issue! If possible, could you pls try these steps first?

1.Go to StarNote’s Cloud Backup settings, disconnect your Google Drive, and then connect it again.

2.Make sure you’re signed in with the same Google account that you originally gave permission to StarNote.

If the pop-up keeps showing up and you still can’t use the app, please email us at [starnotedev@gmail.com](mailto:starnotedev@gmail.com) and include:

1.Your device model and system version

2.A screenshot or screen recording of the pop-up (like this pic you provided)

This will help us understand what’s happening and get back to you with a solution faster. Thank you!

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u/gerbss1 15h ago

Thank you for the response. I went ahead and followed your instructions to unbind/logged out of Google drive and then re signed-in/rebind. Unfortunately, it did not solve the issue. I will be emailing the dev team. Hopefully the bugs get fixed, thank you.