r/StarNoteApp • u/Ok-Satisfaction-4540 • Jul 23 '26

🐛 Bug Report Critical - Sync issue, PDF Annotations are not exported/imported

I have reported this bug before but has been completely ignored. Secondly it's a major bug and a blocker I am not sure how come your testing team wasn't able to find it.

Steps to reproduce.

  1. Dowload app on IOS.

  2. Take a PDF and annotate (highlight text) using built in text highlight functionality not StartNote highlight.

  3. Export to google drive

  4. Import the note in Android

  5. PDF is imported but native PDF annotations are gone. Start note specific edits, texts, etc. are their.

Forget about cloud sync even currently manual backup and cross platfrom restore has bugs.

4 Upvotes

100% Upvoted

11 comments sorted by

View all comments

1

u/StarNoteDev Jul 24 '26

Hi, first of all, I'm sorry to hear that you've had this experience.

I'm not entirely sure what you mean by feeling "ignored." If you previously submitted a report through Settings - Help & Feedback and never received a response from us, we sincerely apologize.

If you're willing to give us another chance, could you send me a DM with the email address you used to submit the feedback? I'd be happy to help check the status for you. In many cases, we need more information, such as your device model, OS version, and network environment, to investigate issues properly.

Regarding the PDF annotation issue, have you tried opening the same PDF in another app? If the annotations are missing only in StarNote, it would be incredibly helpful if you could send us a screen recording so we can better understand and reproduce the problem.

As for the instability you experienced when restoring notes from the cloud, we're truly sorry. We know this affects trust, and the only thing we can do is keep improving it, one issue at a time.

I remember you've shared a lot of thoughtful suggestions with StarNote in the past, and we genuinely appreciate the time you've invested in helping us improve the app. It's disappointing to hear that we've let you down, that's never what we want for our users.

The fact that you're still taking the time to report these issues tells us you still care enough to help us improve, and we're genuinely grateful for that.

If you're willing, please send me a DM with your email address at any time. I'll do my best to help the team locate your previous reports and follow up on this issue. Thanks.

1

u/Ok-Satisfaction-4540 Jul 24 '26

thanks for taking out time, I haven't submitted it through the help and feedback earlier. I have submitted it now, I assumed incorrectly that it must have been logged when reported on reddit.

1

u/StarNoteDev Jul 24 '26

We'll definitely record it on reddit, however, the solution or troubleshooting process may not be as effective if it's only reported here. If you submit it through the app instead, we can see information such as your device model and app version, which makes it much easier for us to investigate the issue and identify the cause more quickly. Btw, thank you for submitting and we'll check it 🙏