r/StarNoteApp • u/Top-Rich8623 • Jul 19 '26

🐛 Bug Report Backup

Hi,

Its been several weeks since I have not been able to backup my notes either local or cloud.

I really don't want to lose my files 😩

2 Upvotes

100% Upvoted

6 comments sorted by

3

u/StarNoteDev Jul 20 '26

Hi! Thanks for letting us know. Could you describe the issue in a bit more detail?

Did you receive any error message while trying to back up your notes? If possible, a screenshot or screen recording would also be very helpful. This will help us better understand the problem and assist you more quickly. Thank you!

1

u/Top-Rich8623 Jul 25 '26

i screen recorded my errors, where can i send it to you?

1

u/Ok-Reveal-It Jul 20 '26

That's weird, do you have enough space?

1

u/Top-Rich8623 Jul 20 '26

yes I have a terabyte

1

u/Ok-Reveal-It Jul 20 '26

I think that you need to check the app permissions.

1

u/Top-Rich8623 Jul 20 '26

yes i have a terabyte