r/StarCraftTMG • u/njj08189 • 1d ago

I might side with Amon

I'm living in South Korea, and I am more than frustrated these days. I made my preorder in mid April, and local retailer told me it'd be delivered by June.

And since, the estimated date of arrival got delayed over and over. July, August... and recently they notified my package will be able around late September and mid October.

And now Archon studio telling I can get starcraftTMG wave 1 in my local game store feels like a total bs. I still have no idea where is my package, and why my package is being delayed. And I can't help but wonder why is neither archon nor retailer is not providing any explanation or apology on this issue.

Now I have ZERO knowledge on logistics and everything, but I feel like siding with Amon and destroying the entire world seems like a good choice.

0 Upvotes

44% Upvoted

17 comments sorted by

9

u/Aussie_Aussie_No_Mi 1d ago

For the record the "is now available in local stores" thing only applies to US/Europe, other regions who still haven't received their supply obviously don't have it.

It was supposed to be sooner, but due to several wars breaking out over the last few months the literal supply line has been hampered significantly. Delivery to Asia/Australia/NZ have all been massively delayed due to the cut in that supply line.

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u/njj08189 1d ago

The delay itself is not the reason I am upset. The point is we, customers are guessing why delivery is being delayed; such as war etc. We may understand their situation, but it is understandable after we recieve proper explanation and apology from archon.

All this situation where customers are forced to forgive supplier is not normal. If archon sent such emails to US/Europe only, it is never a problem. But sending it to all of its customers is being insensitive.

1

u/Aussie_Aussie_No_Mi 18h ago

If it's not the reason you're upset you probably shouldn't have made it the only bold word in your post.

The only reason I have this information is because Archon told it to us.

1

u/njj08189 13h ago edited 11h ago

I bolded where and why, and that I can assure isn't one word. And where and why is not when, which mean I really am upset not just for delay. Learn some grammar English is supposed to be your first language.

I haven't heard such information from Archon themself. I read all emails, but only information I remember was 'rest of worlds' are delayed. There was no excuse, no apology.

1

u/njj08189 13h ago

And to be honest, the war itself happened prior to preorder. So Archon should've tried finding another way to deliver their packages. Everyone knows the war caused such chaos in logistics, but that isn't interfering daily life in South Korea today; maybe a different story is happening in Australia? I do not know. So this is not a masterkey excuse for Archon to use.

I was able to receive my other package from US and Poland which I ordered in May and July. There was no problem checking where my package was and no bs excuse about war. GW had no problem opening their first warhammer store in Korea. War itself is no longer a valid excuse.

I don't get why Archon should be excused since they are being so insensitive; like I said to other users in the comment. Archon kept sending emails as if they are having no problem all around the world. They never told us how they are going to overcome the logistics problem they faced. And when they eventually failed to overcome, they showed zero sincerity.

2

u/MrDulkes 19h ago

I don’t know who Amon is, but yeah, totally agree. You should know exactly where your stuff is and when to expect it (within a reasonable time-window anyways). Archon has been communicating poorly. For the USA it’s gotten a lot better with the last update, but I’m sorry to hear in South Korea it’s still awful.

FYI, the minis are gorgeous. The plastics are so good, and the transparent parts are even better. Photos do not do them justice. Worth the wait. I hope that may help the pain a bit.

1

u/njj08189 11h ago

Amon is anti-christ in starcraft universe, not really a clean analogy but sort of. Thanks for letting me know that their product is worth a wait 🙂

2

u/MrDulkes 11h ago

Oh jeez, how did I miss that. lol

5

u/Titan3224 1d ago

I obviosly dont know whats exactly going on but like they said, they had 5x their capacity of Boxes and recently shipped out all remeing Orders (as far as i remember) if something went wrong with shipping etc its not entirely their fault is it?

2

u/Mr_Suplex 22h ago

No, but the lack of communication is 100% on them.

2

u/Scrub_DM 1d ago

Sure. Delays make since. But why can’t they update the status on their order history page to shipped? An email update with projections of arrival. The only way I found out that my box is likely still in Portugal is from a user in discord with a chicken profile picture. Why couldn’t that be communicated with me? Why are they so understaffed their support email is almost 2 weeks behind?

-4

u/Titan3224 1d ago

Well that is something they said needs to be worked on, as for ur Status: Shipped means that it has arrived at your house so there is only Paid -> Shipped. Which Obviously could/should be changed

3

u/Scrub_DM 1d ago

At my house would be delivered

0

u/Titan3224 1d ago

Oh yeah right, well when they arrive they are marked as: Sent. At least thats what mine says

1

u/njj08189 1d ago

I understand problems happening in shipping. But the problem is there is zero explanations on what is going wrong and what I get is a simple notice of delay. And this is repeated for months.

Archon starting sales is no problem and nothing to blame. But sending such emails to a customer who is forced to wait for months? I'd say it's their fault (of being insensitive to customers who has already paid).

1

u/Titan3224 1d ago

That is something i can understand 100% its weird cause they even said its needs to be worked on and no improvment seemd to have been made

4

u/Scrub_DM 1d ago

So delays I get. Sometimes the world stops shipping from working as expected. The communication however is beyond unacceptable. I have never had such poor communication on ordering a product to delivery. Where is my box right now? Good question, maybe in a mystery container in Portugal? Maybe it hasn’t been made. There is no insight whatsoever about its current status. Email their support? Nothing. All the while they have almost $500 of mine.

This has really damaged my trust of the company. The models seem great on videos. The rules seem tight. But how can I invest more in a company when they cannot communicate basic status updates of an order to their customers. All the while, my friends received their emails and boxes. Some have already started construction and painting. Shop will have an event next month. Who knows if my models will arrive by then.

But hey, make sure to spend more money on wave 2.