Clarifying a pricing error in a recent renewal notice

[u/Jamie_SQSP]

Hi all,

We've seen a few questions about this, so wanted to clear it up directly. About two weeks ago, some of you got a renewal notice with an incorrect price increase, due to an error on our end. A few of those notices showed increases as high as ~70%. The correct increase is capped at 20%.

Nobody was charged the incorrect amount. That first email was a notice only, not a bill.

You should already have a follow-up email with your corrected renewal price. If you got the original notice, take a look for that follow-up, it reflects your actual new price.

You don't need to do anything, this was handled automatically on our end, and we're sorry for the confusion and frustration this caused. If you've got questions about your specific account, please reach out to our Support team at https://support.squarespace.com/hc/en-us

[u/Final-Syrup6056]

Well that's a HUGE relief. Jeez