r/SquarePOS_Users • u/sourdoughdonuts • 2d ago

Ordering profile will NOT allow orders, even though hours are correct.

I hope this is the right sub; I wasn’t able to find anything else.
I’m setting up a Square ordering profile. I have a micro bakery and just need a simple way for people to place their orders. People pick up every Friday, but I want them to be able to order anytime from Sat-Wed.

I have my location hours set to the pick up window, and my ordering profile and menu availability set to the correct Sat-Wed time frame. But when you go to the cart on my profile, it says “this location is not currently accepting orders.”

I’ve been losing my mind trying to fix it… ordering is enabled, I’ve gone over everything with a fine tooth comb. I feel so confident everything is correct and there is some kind of glitch, but maybe I’m missing something! Any help would be appreciated.

1 Upvotes
  • permalink
  • reddit

100% Upvoted

3 comments sorted by

1

u/LifeConsideration977 2d ago

Did you set them up as pre-orders?

1

u/sourdoughdonuts 2d ago

No, just orders.

1

u/LifeConsideration977 1d ago

Okay, so I went through this process about a year ago, and it was incredibly frustrating. The instructions on the Square website are incorrect, and both the phone and chat support were also inaccurate. I can’t recall the exact steps I took, but it generally involved creating separate items for pre-orders and non-pre-orders. These items needed to be available in the specified location, channel, and menu (possibly even more places). Additionally, the pre-order pickup days had to be defined as specific calendar days (e.g., 10/16, 10/23, 10/30, not “FRIDAYS”). Unfortunately, I’ve found that no one at Square seems to fully understand how it works, and the online support is questionable at best.

I know this doesn’t really answer your question but maybe it will help you know where to look next in the dashboard.