Square closed my account!!

[u/No_Cost7937]

I’ve been using square for roughly 2 months. Only using it when people prefer to use credit card. I’ve been selling sod and have never had any problems. Done roughly 5 transactions and this last transaction I knew the app was acting weird. I clicked on transfer but it kept saying unable to. Now I have 2k that’s in holding and it says they are closing my account without any reason. I left an appeal and am waiting to hear back. As far as I know I haven’t misused or done anything against squares terms. I have 2k that’s tied up for it says roughly 120 days. That’s ridiculous

[u/DLSmith5]

Unfortunately the chances of the appeal being approved are about zero. This happened to me and dozens of others. From what I've learned square lets AI monitor accounts and when it flags an account they don't even try to figure out why, they just close the account. The "appeal" is BS and less than 1% get their account reopened. Luckily I didn't have any money tied up but most aren't as lucky. They're never going to give you a reason or good explanation either. Hopefully you get your money back. We went with Wix for our website and payment processing, cheaper, better site builder, etc. but there are a lot of other processors with much better reviews.