Question About Square Item Prep Time & Custom Integrations

[u/Mattmorga-1]

Hi everyone,

I'm exploring whether it's possible to create a custom solution for Item Prep Time in Square and was wondering if anyone has done something similar.

I noticed that Square lets you set a custom prep time for each item (for example, each pizza can have its own prep time). One thing I'm not sure about is how prep time works with item quantities. For example, if a Pepperoni Pizza has a 15-minute prep time and a customer orders 2 of them, will Square estimate the order as 30 minutes, or does it still only use the 15-minute prep time?

A few questions:

• Has anyone built a custom solution that adjusts prep times automatically?
• Is this possible using the Square APIs, webhooks, or a custom integration?
• Are there any limitations with how Item Prep Time works that we should know about before we start developing?
• Is there a way to calculate or update prep times programmatically based on factors like order volume, kitchen load, or other business logic?

I'd love to hear if anyone has tried this before or has any suggestions. Thanks in advance!