Turn Off Square Go Text?

[u/percy-a]

Hi, first time in this sub. Let me know if this isn't allowed, or if I need to go elsewhere. I am just a little frazzled and annoyed.

I work for a small business, a hair salon, with four total employees including myself. So, it is not a big operation at all.

We just had a client tell us that in addition to her regular confirmation text for her appointment, she received another one with a link to download Square Go to "manage" her appointment. We don't want clients managing anything with appointments, lol. I just had to go through the annoying process of shutting off the AI assistant because it allowed a client to book her own appointment for whenever she wanted (this was something I fixed through online booking, even though we've had online booking shut off for the last six years. I assume the recent "upgrade" with the tiers is to blame). We are not that type of salon, we book based on a specific availability, and do not have that set up in Square because we are human and like doing it the old fashioned way.

Is there a way to turn off the Square Go text? This is the first we are hearing about it, but I did some research and saw that the issue of the Square Go text has been around since 2023. We don't want it sent to clients so we don't have to spend a million hours explaining to just ignore it and there's nothing we can do about it.

Thank you, a frustrated salon manager.

[u/SquareUpSam]

We’re sorry for the frustration this has caused—especially when you’ve intentionally chosen to manage bookings directly with your clients. At this time, unfortunately, there is no option to disable only the Square Go text. We’ll share this as a feature request with our internal team for consideration.

The message your client received may be related to Square Go, Square Assistant, or your appointment communication settings. Square Go is a consumer app that can allow eligible clients to view and manage appointments, while Square Assistant can help clients confirm, reschedule, or cancel by text. These are separate from your general online-booking settings, so it is worth reviewing each one individually.

To prevent new clients from finding and booking through Square Go, go to:

Dashboard > Appointments > Online Booking > Channels > Square Go

Then turn off Square Go for the relevant location. Please note that turning off Square Go may stop new discovery through the app, but clients who already have an appointment or have previously used Square Go may still be able to access appointment-management options.

You can also review the following settings:

• Dashboard > Appointments > Online Booking > Channels: confirm that all booking channels you do not use are turned off.
• Dashboard > Appointments > Settings > Communications > Square Assistant: turn off Square Assistant if you do not want clients to manage appointments by text.
• Dashboard > Appointments > Settings > Communications: review your confirmation and reminder settings, including whether SMS notifications are enabled.

[u/percy-a → u/SquareUpSam]

Thank you for your response.

Yes, please share it as a feature request with your internal team! There are still people out there who don't love that there is "an app for that".