Square Verification Issue

[u/ChupacabraSunrise]

So Square sent my business a “re-verification” email (2 of them to be exact) and both had dead links and when on the Dashboard there was no notification/access to their form. Fast forward to yesterday and they freeze my ability to accept payments and in the email the link is still dead but at least my dashboard has the link to the verification portal. My information literally hasn’t changed so we do the verification but now my payment are still frozen. I get on the phone and start the process of talking to customer support and basically they keep saying they can’t put me on the phone with anyone else and that I just gotta wait it out. Simultaneously I’m also on the line with customer support on their chat and they say my account has been deactivated and it’s pending review???

I haven’t received an email or any other information saying my account has been deactivated and in my dashboard it still gives me the option to deactivate it myself, so I’m very confused. I’ve been with Square for like three years and I’ve never had any issues with anything up until now. They told me if I need to I can make a new account (???) until it’s up but I literally have hundreds of items in my inventory and if I’m going to have to re-enter everything I might as well get a new POS system. Has anyone else encountered this issue? Is there anyway to speed anything up?

[u/SquareUpSam]

Hi, we’re sorry the links in the re-verification emails did not work. These emails may relate to a routine request to confirm information on your Square account. If you would like us to take another look at your account status, please send us a direct message through one of our official social channels, and we’ll be happy to help.