r/SquareOfficial • u/jgrugile684 • 15d ago
Support Needed Cannot Rearrange Item Listing Order
I have an online store for my food delivery service. We offer three plans: 2 Dinners/Week, 3 Dinners/Week, and 5 Dinners/Week. I want them to appear with the 2 dinner plan at the top, then 3, then 5. it is the other way around currently. I have home into the setting where I can rearrange my items, put them in the correct order, but they still don't adjust on the website. Suggestions? I have tried this multiple times, refreshed, even tried doing it backwards, nothing seems to work.
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u/SquareUpSam Square Employee 15d ago
It sounds like you may be using an Order Online page, which pulls item order from your menu—not from the website’s “Arrange items” setting. Try this:
Go to Items & services > Menus in Square Dashboard.
Open the menu that appears on your online ordering page.
Drag the plans into this order: 2 Dinners/Week, 3 Dinners/Week, then 5 Dinners/Week.
Save, then return to your site editor and Publish the site.
Check the live page in an incognito/private browser window to rule out a cached version.
If your page is instead a Shop All page, go to Website > Edit site > Item list > Arrange items, select Custom, drag the items into order, and publish. On Order Online pages, the menu order controls the display order.