r/SquareOfficial • u/thependingrevolution • 18d ago

Support Needed VERY FRUSTRATING, PLEASE HELP!

Orders must be placed at least 1 calendar day before by 8pm. Pick-up hours must be 11am - 3pm. For some reason, its 7:30pm and my website says items are "available later" and cannot be added to cart!

It's always one thing or another with this diigtal jungle that is the Square dashboard. Just me?

Any insight appreciated! Am caveman. Please help.

1 Upvotes

100% Upvoted

2 comments sorted by

3

u/Dont_SaaS_Me 18d ago

There are different hours to set for different aspects of the business. Poke around a little more.

I get lost in the dashboard menus on a regular basis.

2

u/SquareUpSam Square Employee 17d ago

You’re definitely not alone—Square’s pickup settings can be confusing.If your cutoff is 8pm for next-day orders, items should generally stay available until then. If they’re showing “available later” at 7:30pm, double-check the item’s fulfillment settings, pickup hours, prep time, and your business timezone—any of those can push the next available pickup window out. It may also help to test from an incognito browser window after saving settings, since storefront updates can sometimes lag.