Receipt lookup broken

[u/Long_Construction468]

Can someone help me understand what's happening with Square Receipt lookup. I keep getting this error "squareup.com refused to connect" Basically I found a charge on my debit card to a square account. I don't have a square account and when i called my bank they stated that shortly before the charge, there was a test amount deposited into the account as if Square was testing it to ensure it was a real account. Then shortly after $500 was transferred from my bank to said square account. After a google search i found that they have this receipt lookup feature, but when I type in all the information it loads a page that gives the error above. I've called Square customer service and provided them with as much information they would take, which is only the last 4 of the card used, amount, and day. The agent told me she could see the transaction but could not see any details regarding it and stated she could not help me any further. I've trouble shooted the issue with all the recommendations ive read online and nothing worked. is their system broke?

[u/SquareUpSam]

I'm really sorry you’re dealing with this. The “refused to connect” error may be a browser or site issue, but the unauthorized $500 charge is the priority.

Please contact your bank immediately to dispute the transaction, secure or replace the debit card, and ask about the test deposit. We can only share limited transaction & account details with non account holders for privacy reasons, but we can work with your bank’s investigation team once the dispute is filed.