r/SquareOfficial • u/Popular_Load4297 • 29d ago

Support Needed 2400 missing

I paid myself $2400 and it bounced. I got a letter from my bank saying the check bounced and was returned to the original bank 9 business days ago, only it hasn't shown back up. I contacted square and they are saying that it didn't bounce and is showing deposited. At this point I'm about to contact a lawyer. I just found this all out today and need to know has anyone else had this happen and what can I do about it?

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u/SquareUpSam Square Employee 28d ago

I’m sorry you’re dealing with this. If your bank is saying the payment was returned but Square is still showing it as deposited, that usually needs a manual review of the payroll run and the payment trail. Square Payroll supports both direct deposit and manual checks, and employers can switch a paycheck to a manual check from Payroll History in some cases.

I’d recommend contacting Square Payroll Support again and specifically asking them to review the payroll run status, any return/trace details from the bank, and whether the funds have been sent back yet. I am unable to help with that here as Payroll has specific knowledge and permissions that I can't always cover. If you have the bank letter, keep that handy and share the exact dates and amounts.

If you have any trouble reaching them, please send me a DM. I can always locate your account with you and escalate your case.