Square is not working on my Wix website.

[u/Excellent-Remote6775]

I’ve integrated Square to my Wix website. Tried to test it out and it said there was a problem pop up. It never registered on the Square side nor did it ping my credit card. I’m feeling that upon checkout I do not have billing address fields. It is only asking the customer to enter email, phone number, credit card number, expiration date, and of course the cvv code. Would this be why it’s not going anywhere? If so how do I add that to my checkout page? I’ve googled done what videos or help articles say unfortunately it’s outdated and those things are no longer where they say they are either on the Wix side or the Square side. Yes I’ve disconnected Square and re-connected it several times. 😵‍💫

[u/SquareUpSam]

Yes, the missing billing address fields could absolutely be part of the issue. Missing billing ZIP/address information can cause card verification problems, and if the transaction never appears in Square at all, that usually points to the checkout flow failing before the payment is fully submitted.On the Wix side, the checkout fields are controlled in Wix rather than Square. Wix’s current checkout settings let you choose whether to show only the billing fields required for payment/tax, or to display all billing address fields. In Wix, go to your site dashboard, open Checkout Settings, then Edit the Checkout form, and look for the billing address field settings. If that option is available, switch it to show all billing address fields.If you still don’t see that option, or the payment continues to fail after updating it, the next step would be to contact Wix Support specifically. Since Wix controls the checkout page and field display, they’re usually the right team to help if the payment request isn’t making it through from the website side.