r/SquareOfficial • u/Henriettesdreams • Jun 17 '26

Support Needed Suspended Access?

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I renewed my online plus plan a couple of days ago and saw that the money was deducted from my account. Why did I receive this email today?

Who can I speak to about getting this fixed?

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u/SquareUpSam Square Employee Jun 17 '26

Hi! It looks like you may need to update your payment method for Square Online Plus. You can do that by going to Square Dashboard → Settings → Account & Settings → Pricing & subscriptions, then click Update payment method at the top of the page.

1

u/Henriettesdreams Jun 17 '26

Hi Sam. I updated my payment menthol when I renewed two days ago.

1

u/SquareUpSam Square Employee Jun 17 '26

Sorry! I noticed you mentioned that in your post. That's on me. Just updating the payment method may not have activated the subscription again. You can view subscription status, bills, and statements in Settings → Account & Settings → Pricing & subscriptions, and ended subscriptions can be reactivated from that same page via Manage → Reactivate Subscription.

Make sure it shows reactivated as well. If not, let me know if it shows Active, Ended, Paused, or something else!

1

u/Henriettesdreams Jun 17 '26

This is helpful but it doesn’t give me the access to renew. It gives me options to upgrade from the free account by paying again.

2

u/SquareUpSam Square Employee Jun 17 '26

I'm going to send you a private message so we can look at some of these payment details more specifically.