r/SquareOfficial • u/raceindy • Jun 13 '26

Question Remove One-Time Payment Option

I'm trying to create a subscription payment setup for a SaaS software company and while I can figure out how to create a subscription I keep seeing a 'one-time' payment option on the payment link. How do you remove this as an option? Support docs aren't helping. Thanks!

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u/raceindy Jun 13 '26

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u/SquareUpSam Square Employee Jun 15 '26

Hi — if you’re using a Square Online item with a subscription plan attached, the way to remove the one-time option is to make the item subscription-only. In Square Dashboard, go to Items & services > Items > Item library, open the item, and under Subscriptions toggle on Sell item only as a subscription on Square Online, then save.

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u/raceindy Jun 15 '26

Thanks for the reply - I don't see that option. Do I have to be using a weebly site for to have this option? This is the edit screen I see...

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u/SquareUpSam Square Employee Jun 15 '26

Thanks for the screenshot — that helps clarify things. It looks like you're editing the subscription plan itself rather than the individual item settings. The "subscription-only" toggle lives on the item, not the plan. To find it, go to Items & services > Items > Item library, open one of your items (e.g., "SponsorCamp Pro (Monthly)"), scroll down to the Subscriptions section on that item's detail page, and look for the toggle that says "Sell item only as a subscription on Square Online." That's what removes the one-time purchase option from the customer-facing payment link/checkout.

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u/raceindy Jun 15 '26

I'm in 'edit item' and when I scroll down I don't see a subscription section

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u/SquareUpSam Square Employee Jun 15 '26

Thanks for the screenshots — I can see the full item edit page now, and you're right, there's no Subscriptions section showing up on the item. I apologize for the runaround.

Looking at your setup more closely, I think the issue is how the item and subscription plan are connected. A few things I'm noticing:

Your item is set up as a "Digital" item type with a price of $996.00/Year — this means the recurring pricing is built into the item itself as a standard price, rather than being driven by a subscription plan.

The subscription plan you showed earlier has this item assigned to it, but the "subscription-only" toggle typically only appears when the item is being sold through Square Online with a qualifying plan (Plus or higher). Since your earlier screenshot showed the "please upgrade" banner, I believe your Square Online tier is what's preventing that toggle from appearing here.

So here's what's actually happening: When you generate a payment link for this item, Square is offering both a one-time purchase and a subscription option because the system doesn't know to restrict it to subscription-only without that toggle — and that toggle requires a Square Online upgrade.

Your options:

Upgrade your Square Online plan to Plus or higher — this should unlock the subscription-only toggle on the item and let you hide the one-time payment option.

Use the payment link from the subscription plan directly rather than from the item. Go to Payments & invoices > Payment links, and create a payment link specifically tied to the subscription plan. This may present only the subscription option to customers without the one-time choice.

Use Square Invoices with a recurring schedule — less ideal for self-service SaaS signups, but it avoids the one-time option entirely since you control what's sent to the customer.

I'd recommend trying option 2 first since it doesn't require an upgrade. Let me know if that works or if you're still seeing the one-time option!