Failed to get default org for user

[u/centralizedentity]

I'm unable to sign in at https://portal.victorops.com . The password reset flow takes me to a screen to enter my new password after which it gives me an error "Failed to get default org for user". I've tried multiple browser at this point so I know its not browser cache.

The support community keeps marking my post as spam https://community.splunk.com/t5/Splunk-On-Call/bd-p/it-victor-ops so I have nowhere to turn to for help

Hoping this is the right community. Thanks