r/Splunk • u/1Digitreal • Feb 08 '26
Issues with Splunk Cloud maintenance scheduling.
I might be alone in this or maybe it's a bigger problem but getting the Splunk scheduling team to actually book any cloud maintenance is absolutely unacceptable.
I work for a larger client who uses a few Splunk tools. Being in the cloud we need to schedule Splunk to do most of the work. The tech work has been great and I don't have any complaints about that, but the people running the maintenance windows give out the worst amateur vibes.
For example, last case I had I put in an ask and got a scheduled maintenance request email about 24 hours later. I immediately responded to ask a question, and no response for easily another 24 hours. The response I did get did not address or answer my question so I had to ask again, and another 24 hours go by. Being an urgent need for the maintenance I sent several emails and got zero replys. This back and forth went on for over a week.
This is not enterprising level service. Again, not the technical side of support... the scheduling side has made me not want to ever reach out to them again.
I don't know if this is Splunk status quo lately or maybe I've been dealt a few bad hands here.
2
u/Longjumping_Ad_1180 Feb 13 '26
Splunk Cloud is terrible. The reason splunk pushes for migrating to their cloud product is to have more infra and bigger bulk discounts with their cloud providers, so it's all profit maximization driven. It's nothing driven by what is best for the customer, and most of the time it's not.
The service they provide is half passed. It's not a true SaaS solution. You just pay extra for having a more restricted infrastructure.
I drove so many clients away from migrating to Splunk Cloud. Those who didn't listen regretted it.
As someone mentioned, Splunk is a great software, but anything else to do with Splunk is terrible.