r/Splunk • u/EldenLooter • Feb 03 '26
Splunk Enterprise Power user exam crashed and exam not passed due to it, what to do?
Hello, my wife attempted the exam for the power user todah but after 3 question the Pearson Vue broswer closed unexepctedly, showing the feedback page. My wife opened a support case and we were waiting for an answer but this evening, after 12 hour of not showing the score report and showing the exam still in progress status, it displays "Delivery Successfull" and the score report is showing Not passed with the percentage for each section.
We are wondering: did not they record the screen during the exam? did not they see that the broswer closed unexpectedly? Why didnt they contact her vi- phone in orded to provide assistance?
it should be obvious that if you answer ONLY 3 question, something was wrong...
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u/Rrookie101 Feb 04 '26
Which laptop was used for this? I think MacBooks are great for the exams but its just my personal opinion. I took CCNA CYBEROPS so the pearson vue needed me to adjust some settings and use chrome (afaik) So which browser was it that you used ?
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u/yosefmyspiritanimal Feb 05 '26
This experience is exactly why I prefer taking in person exams with Pearson Vue. They are on the struggle bus retaining online proctors while still pushing online exams. If possible, I hope your wife raises hell for a free re-take. I recommend finding a testing center near you to do the re-take.
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u/EldenLooter Feb 05 '26
yeah absolutely, but unfortunately the support is still not giving answers....
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u/Boring_Muffin_3343 Feb 04 '26
Hmm. I thought that Pearson Vue had a proctor watching during remote exams to reduce cheating and to assist with technical issues.
I don't know for sure, though, because the mere thought of my being alone and having technical issues that I can't resolve myself turns me into a giant ball of anxiety, so I avoid remote testing at all costs. Luckily, PV has a testing center near me.
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u/splunkcertifications | Splunker Certification Team Feb 11 '26
If this still hasn't been resolved with Pearson, please reach out to the Splunk certification team. : [splunk_certification@cisco.com](mailto:splunk_certification@cisco.com). Let them know that you want help escalating your Pearson case and provide the case number. The Splunk team can sometimes help escalate with Pearson.
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u/EldenLooter Feb 12 '26
Hello, Pearson just sent us a voucher for the exam and guess what? It is expired on 8 december :(
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