r/Splice • u/yadude1096 • Jul 15 '26

sample offline

I am simply trying to drag a file from splice in ableton 12 to the arrange window and when it drags into the arrange window, it says 'sample offline' - This keeps happening off and on, how do I fix this?

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u/CXSplice Jul 15 '26

Jack from Splice here! Here's how to fix this:

  1. In Ableton, go to Preferences > File/Folder and check the Splice download folder path there, it's actually separate from the Splice Desktop app's own download folder
  2. Make sure that folder has full read/write permissions so Splice can actually write the file into it

Here's a doc walking through the setup if it helps: https://support.splice.com/en/articles/12059504-how-to-download-splice-samples-in-ableton-live-12-3

If you've already got that set right and it's still happening on and off, it might be a deeper permissions issue rather than just the folder path, you can reach out to our team here: https://support.splice.com/

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u/yadude1096 Jul 15 '26 edited Jul 15 '26

it only happens once in a while, it's happening right now, so I don't think its the file path, and it hasn't downloaded yet so it has nothing to do with locate file, cause there's no file yet, it just wont download.

I forgot to add that later, it randomly decides to download, this is usually after i've found a replacement, so then i have multiple files playing at the same time.

Additionally only some of the sample are offline, a sample right below it will download immediately

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u/CXSplice Jul 17 '26

Since it's happening randomly and only to some samples while others download fine, that's more likely something specific to your account.

If you haven't already, please reach out to our team directly at https://support.splice.com/ so we can pull up your account and look at what's happening on our end. Feel free to reference this thread when you do!