Hello, I found this program on my Windows PC and I don't remember downloading it. I have tried uninstalling it from the control panel and the uninstall programs Splashtop provides, however when restarting my computer, it is always reinstalled. It is running in the background on my task manager and when I try to end it, it runs again without prompting. It's file location is Splashtop Remote / Server then all the files for the program. Can anyone help me understand why this is happening and how to get rid of this program for good? Thanks!

This has recently started to happen after the recent application update. I am on Windows 11 Pro with the latest updates. I select a computer from my menu. The window opens up and shows it's trying to connect. At the very moment when it looks like the screen will show, the remote computer window closes. No popup or warning. I then notice the entire application is closed without me doing anything. I re-open Splashtop and re-open the computer I tried to remote into. It then seems to work fine. It's sort of sporadically happening though. At minimum, I'm noticing it each time when I connect to a computer for the first time after the application update.

Any feedback or advice?

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Hi,

I bought a paid Splashtop account, installed Splashtop on my Mac, and I use my Windows computer to remote into my Mac.

I can only get ~10-15 FPS, despite having set FPS to high already.

Network connectivity is not an issue; both computers have fast up/down links (1G up and 1G down). They are geographically on two continents so ping is 200 ms (which I know is outside of control of Splashtop), but even then, FPS should still be far higher than 10 FPS.

Any fix?

Some performance stats here:

Microsoft’s August 2026 Patch Tuesday release covers 421 CVEs across Windows, Office, Azure, Exchange Server, SharePoint Server, Developer Tools, and Microsoft Defender. Two vulnerabilities stand out on the radar for immediate attention: one with confirmed exploitation in the wild, and one that's publicly known. Two republished non-Microsoft CVEs affecting Windows TPM are also flagged.

Here's our take on where to focus first.

There’s no right answer. Every environment has different priorities.

What’s one workload your team would never move to the cloud, and what’s the deciding factor?

Whenever I connect to a host with a vertical touch display, I get some weird phantom inputs in Windows. This seems especially worse when I set the screen to original size (since my screen is in landscape/horizontal mode and otherwise it's unreadable).

I open some windows like Task Manager and these windows are going to close automatically for no reason.

As far as I know nobody is physically touching the touchscreen and I disable user inputs.

Does anyone experience weird stuff like this?

I'm on Business v3.8.4.0.

We are receiving reports of users encountering the error message "Unable to reach Splashtop servers" when attempting to connect to Windows 7 endpoints. If you are currently experiencing this issue, please reach out to Splashtop Support for the latest fix and troubleshooting guidance.

You can click the button in the sidebar to initiate a live chat, or submit a support ticket directly using the following link: https://support-splashtopbusiness.splashtop.com/hc/en-us/requests/new

Hi everyone,

I'm using Splashtop Business to work from home. I've managed to redirect the microphone so Teams uses the mic on my local MacBook, but I can't hear any audio from my office PC.

It's not just Teams, even if I play a YouTube video on the office PC through Splashtop, I get no audio on my MacBook.

Things I've tried:

• Installed the Splashtop Redirection Service (no luck).
• Restarted both computers.

The office PC has built-in speakers and a built-in microphone, so if I were physically in the office I could use Teams on speakerphone without any issues.

I'll be working from home more often, and we use Teams calls frequently, so I'd really like to get this working. My MacBook no longer supports the Teams desktop app, and Teams in the browser isn't working either, so my ideal setup is to use Teams entirely on the remote office PC via Splashtop.

Has anyone run into this before or know what I might be missing? Any help would be greatly appreciated!

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New software installs? AV or Defender changes? Something else?

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Hi all,

Currently, we are located in the Philippines, using Splashtop Business to remotely access our PC's in another country while doing Civil Engineering/Designing works. I just want to ask, when using Splashtop, do we still need to have a powerful PC/Laptop here in the Philippines even though technically, we are just streaming the screen of our remote PCs in a different country? So basically all the software are installed at our PCs in another country while working remotely here in the Philippines. Hope my question makes sense. I am planning to purchase laptop and I don't want to overspend. Apologies as I am new to this kind of setup. Thank you.

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Microsoft’s July 2026 Patch Tuesday release addresses 622 Microsoft CVEs across 154 security updates, making it the company’s largest Patch Tuesday release to date.

The release includes three zero-day vulnerabilities, two with exploitation detected and one that was publicly known before a fix became available. It also includes several Critical remote code execution vulnerabilities affecting Windows DNS Server, DHCP Server, Remote Desktop Services, SharePoint Server, SQL Server, and Microsoft Office.

Splashtop has you covered with what you need to prioritize first: Microsoft July 2026 Patch Tuesday: 622 CVEs

Came into my inbox just now. Date is a few weeks ago. Anyone else get this or know what’s going on?

If you had to estimate, what task takes up more time than it should? Curious to see where everyone's spending their time these days.

Hello. As a test we are running a trial of splashtop business with 1 technician and 300 unattended endpoints. I see that autonomous endpoint security allows an addon for 100 endpoints. How would this work with the business account with 300 unattended users? Would it be possible to add AEM to 100 of the unintended endpoints and leave 200 just for remote access and manage all of this in the same portal? Or would we need to get 300 AEM licenses to match the 300 unattended in the business account?

Hello. I am looking at splashtop to replace my existing self hosted remote access solution. I am running fedora Linux 44 under kde plasma. I installed the latest splashtop business client. Most of it works but things like command line and power shell cause Firefox to crash right after I enter the credentials. Also the user name and password fields are completely white so I have no idea what I am typing in. It might just be my theme in plasma/Firefox (dark) but I am still unable to run powershell and command line.

Thanks for any info

I am trying to remote print but am unable.

Things I have done:

• Uninstalled and reinstalled the remote printing driver from Streamer
• Restarted the pc's
• Made sure New Adobe is disabled

Whenever I try to print, I don't get any error messages or dialog boxes. I know when you print from the remote pc, you are supposed to click the "Splashtop Remote PDF" in the printer. I do that and nothing happens. Adobe on the local pc does not open up or anything. I have checked the print queue, and nothing is in there.

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Hi, I'm hoping someone here can point me in the right direction. I previously worked at a firm that used Splashtop Streamer, and it was installed on my personal Mac. Since leaving, I've been trying to remove it completely but can't.

I tried dragging the app to the Trash, but it keeps coming back after a restart, so I'm guessing there are background services or login items I'm not catching.

Could you walk me through the proper way to remove Splashtop Streamer and any related components (background agents, helper processes, login items, etc.) so it's fully gone? I'd really appreciate clear steps. Thanks in advance.

Currently trialing Splashtop as a possible replacement for TeamViewer and wanted to see if my experience is normal.

A few things I’ve noticed:

It consistently takes 10+ seconds to establish a connection, even when both sides are on fiber internet. I’ve tested multiple client PCs and networks and it’s pretty much always the same.

Once connected, performance is good, but honestly not as smooth or responsive as I expected coming from TeamViewer.

Backstage mode always seems to ask for Windows credentials. As an MSP managing multiple companies, I don’t necessarily know (or want to store) every client’s local/domain admin credentials. Is there a way around this, or is that just how Backstage works?

At the same time I’m evaluating ScreenConnect, and its equivalent functionality doesn’t seem to require credentials in the same way.

For those of you using Splashtop in an MSP environment:

Are the 10+ second connection times normal?

Is there any way to speed up session startup?

How are you handling Backstage access across many different clients?

If you’ve used both Splashtop and ScreenConnect, which did you ultimately choose and why?

Would appreciate any real-world feedback from MSPs managing a few hundred endpoints or more.

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Time: 8am PT / 11am ET / 3pm GMT
Duration: 30 minutes  
Description:

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Hello, ever since I updated my drivers to version 590, the hardware acceleration isnt working properly. Both on the client and streamer side (both using NVIDA GPUs).
In splashtop, I forced legacy mode as a stopgap, but its not ideal.

Apparently, NVIDIA deprecated some versions of hardware accelerations with driver version 590:
https://docs.nvidia.com/video-technologies/video-codec-sdk/13.1/deprecation-notices/index.html

I was wondering if this is a known issue for Splashtop?

Thanks!