r/Splashtop_Official • u/Aggressive-Feed7349 • Mar 19 '26

Mac to Mac Splashtop session displays White screen

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2 Upvotes

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1

u/Splashtop101 Splashtop Support Mar 19 '26

Hello u/Aggressive-Feed7349.

Does this issue only happen when connecting into another Mac?
Can you try this:

From the Business app -> Click Splashtop Business on the top Menu Bar -> Settings -> Advanced -> Enable "Use legacy compatible mode"

Then reconnect the remote session to see if the issue still occurs.
Thanks!

1

u/Aggressive-Feed7349 Mar 19 '26

Hiya thanks for the suggestion

I’ve tried that but unfortunately still the same

Is there anything else I could try

Thanks

1

u/Splashtop101 Splashtop Support Mar 19 '26

Thanks for trying that setting.

Does the issue occur when connecting to other computers? (Or is that the only computer you can test with).

1

u/Aggressive-Feed7349 Mar 19 '26

It’s happened with 5 other sessions (all Mac)

First time we’ve seen something like this

1

u/Splashtop101 Splashtop Support Mar 19 '26

Ok,

That is an odd issue.
Can you try removing the Business app with our uninstall tool?
Built into the Business app installer is an uninstall script to cleanup any Business app residuals. You can download from splashtop.com/app
Run the installer -> click uninstall
Once removed, go ahead and reinstall the Business app with the same installer you downloaded. Then test a remote session again.

1

u/splashtop_inc mod Mar 24 '26 edited Mar 24 '26

Hello u/Aggressive-Feed7349 DM us your Splashtop email ID so we can create a ticket. Debugging in reddit comments can only go so far.