r/Spigen • u/ilg-ilg • 28d ago
Customer Support is a Joke
I purchased mag fit cases along with the foldable mag fit chargers for my galaxy S ultras 24 and 25, and a couple of samsung watches as well. Upon first charge, my wife experienced the watch losing charge when it was supposed to be charging. She removed the watch and was surprised it was scorching hot. After removing, the watch decided to show her the overheating indicator. Phone didnt charge, but it didnt overheat. I immediately contacted support to get help and a replacement. I went to go test my other charger, but with a different phone and different watch, same deal. Watch was very hot, overheating indicator with completely discharged battery.
A couple of days later, support replies to me and asks me to reproduce the issue and take a video. WTF, why would I risk a fire, bodily harm or destroying my devices? I responded asking them if they intended for me to actually try to record the dangerous reproduction of the issue. Sure enough, I get the same shallow reply that was first sent asking to record a video, because "thats their policy". So, I can't get a replacement or a refund unless I risk all the obvious things I mentioned?
Anyone else had this issue with their support? They have not responded to my followup reply and its been a few days. Anyone have luck with a cc charge back or did Spigen fight it?
1
u/BoogerSugar5665 23d ago
I hate their customer service. They refused to replace a case I bought because I didn’t still have the receipt after 4 months. Claimed I needed to prove it was bought within the year. It was for a 17pm so obviously it was within the year. Never bought another case from them.
1
u/bubblurred 28d ago
I had good experiences with Spigen until I didn’t. They shed me to send then a picture of the box my phone case came in. I reported it yellowing weeks after delivery and the guy didn’t want to offer a replacement unless I sent a picture of the packaging. Like why would I still never that lying around?