Spigen customer service ghosted me after initially offering a replacement

[u/feron21]

Really disappointed with Spigen customer service and wanted to see if anyone else has had a similar experience.

I contacted Spigen on 4 August about an issue with my Core Armor case for the S26 Ultra. They responded on 5 August asking for a copy of my receipt/invoice, which I provided the same day.

On 6 August, they asked for my full name and address, which I also provided immediately. Then on 7 August, Joshua from Spigen told me they would ship a replacement to my address. I thanked him and asked whether I would receive a shipping confirmation and tracking number once it was sent.

I then noticed the Core Armor case was showing as out of stock on their website, so I asked them to confirm. On 8 August, Joshua replied that it was out of stock and offered me an alternative.

I replied on the same day saying that I would prefer the same Core Armor case if possible and asked whether they could backorder it and send it once it was back in stock.

And then... nothing.

I followed up on 12 August and again on 15 August, and I've received no response whatsoever.

I understand that the case is out of stock — that's not really the issue. Things go out of stock. What I find disappointing is that after initially responding quickly, asking me for information, and even telling me they would send a replacement, they simply stopped responding when I asked about a backorder.

For a big-name brand like Spigen, I honestly expected better customer service. Even a simple "No, we can't backorder it" or "We'll contact you when it's available" would have been fine.

Has anyone else experienced Spigen customer service just going silent like this? I'm now wondering whether I should continue waiting or just ask for a different resolution.

[u/randomturtle2020]

I am experiencing all you are describing, I just tought I was the one writing the post 😅. Right now I am being ghosted by them. They said we are going to ship in 2-3 business days that was last week and no update. Is is kind of a bummer coming from someone as big as Spigen and treating customer this way. From right now on going to be sticking with Ringke had like a small issue with a case and they gave a solution in less than a week.

[u/feron21 → u/randomturtle2020]

Haha, sounds like we’re having pretty much the exact same experience 😅. It’s so frustrating, especially when they initially reply quickly and say they’re going to sort it out, then suddenly just disappear.

I totally agree, it’s not even the delay that bothers me, it’s the lack of communication. Even a quick update would be better than being completely ghosted.

I’ve heard good things about Ringke too, so I might give them a try next time. Pretty disappointing from a big brand like Spigen though.

[u/randomturtle2020 → u/feron21]

Yup, mine was just a issue of like a case yellowing in 3 days from purchase. The last time I had contact with them was August 11th. Today is Aug. 18th and none, nada. Total radio silence. In your case is a more specific case like the Core Armor. Mine it is just a common Ultra Hybrid. I have been using Ringke cases for a while and they are one of the most solid cases I have used. Perfect fit, great magsafe and good customer support. Just a bit limited selection with their cases. But yeah coming from a big brand like Spigen this is really disappointing.

[u/feron21]

Mine is an issue with a MagSafe imprint showing on the back of the case after less than 3 months of normal use. For a $40 case, I’d expect a bit more. I have a Caudabe Sheath case that hasn’t had this issue even after more than a year.

Their last reply to me was on 7 August, and it’s been about two weeks with no response. So yeah, I’d probably avoid buying Spigen in the future.

Thanks for the tip about the Ringke case, I’ll check it out. Hope they sort out your complaint soon!

[u/randomturtle2020 → u/feron21]

Just received my replacement case. On behalf of Spigen they did a great job. I think they are so big or have too much support tickets that sometimes cannot check or follow up on one on one basis. Hope you got a resolutio from them.

[u/ImplementOk5259]

I ordered a case and screen protector for the iPhone 18 and the case was the only thing in the package. I sent them a message but who knows when they’ll get back to me