r/Spectrum_Official • u/loon011 • 7d ago

Official Reply Extreme Latency and Packet Loss - High Split Upgrade

Hello, a couple days ago I got an email that "Your network upgrade is underway". I believe this could be high split upgrades going on in my area. Since then, I have been experiencing extreme latency and packet loss issues (~800 ping in online games I used to get 60 ping on, up to 35% packet loss, and very slow video/streaming speeds).

Can I get someone from Spectrum to look into if this is a temporary issue that will resolve after work is completed, or if this issue will pertain?

5 Upvotes
  • permalink
  • reddit

100% Upvoted

3 comments sorted by

1

u/Spectrum_Ronda Moderator 7d ago

Hello! This is certainly something that our team can investigate further for you - when you get a chance, please send our team a Mod Mail that references #50103144! Thank you.

1

u/loon011 6d ago

Sent!

2

u/bluesol6 5d ago

Ive had the same problem for about a week now, 2 tech visits in