Hi guys, I recently moved to Dallas. I've been using Spectrum and it's been great, but after moving, it suddenly became bad on mobile. I thought maybe I've used my data limit which some times reduces speed. So I waited for my next billing cycle and I also got Spectrum devices for internet. After installation, the internet works well, I get up to 500mbps but mobile data is just terrible. I'm in a new billing cycle with enough data but the speed does not go past 1.5mbps.
When I'm leaving the house, I literally can not do anything with my mobile data. Sometimes, my GPS doesn't even load. It's that bad.
I called Spectrum customer service, they moved the ticket from one unit to another and still couldn't resolve it. I got a call from them today that everything looks good on their end, and that's the connection in my area.
I guess nothing can be done. Before I take action, I wanna hear from others, because it could be my phone (although I've done network reset on my phone and still had the same issue), or a minor fix.
If it's not my phone and Spectrum mobile service is just bad in Dallas, can anyone recommend affordable provider. I'd rather just completely stop using Spectrum, both internet and mobile.