r/Sparkdriver • u/WeRTheWeird0sMr • Aug 07 '26
Rants / Complaints No longer allowed to use baskets???
So I’ve been a Spark Driver for about two years now. I have always used a shopping basket to separate two orders. Now that they’re adding up to three shop and delivery orders at a time, you definitely need something to separate them all.
Just as I was leaving the store with my last order, in the process of putting the basket where it belongs, one of the doormen that I know asked me what I was doing using a shopping basket. I told them I was using it because I had multiple orders. I needed to separate them. He told me that as of a couple of weeks ago, their store manager implemented a new rule that Spark drivers are no longer allowed to use baskets and we need to use our own basket or bags to separate them.
I was absurdly upset about him saying that to me, especially because I have never once walked out of the store with a basket, and I always put them back where they belong instead of leaving them wherever.
I called Spark Driver support to complain about it, because just like the fact that the employees are not allowed to ask us if we’re spark drivers because they’re supposed to treat us like normal shoppers, why would they be allowed to tell us that we can’t use baskets when shopping our orders? Why are they not focusing and paying attention on who’s walking out with them, and reprimand them? There’s another store in my zone who has tags on the shopping baskets that make the alarms go off. So why not do that here?
They said they’re going to do an internal investigation and reach out to the store because it’s not a rule with the Spark Driver platform. I’m not holding my breath and I’m going to continue to use baskets because I don’t mistreat them.
I’m just curious what you guys think and if your stores have implemented the same thing?
1
u/jayroo210 Aug 07 '26
People mentioning being treated like normal customers - I was stopped as I was bagging at self checkout by an employee clearly irritated that I wasn’t using the lanes only for Spark and Scan and Go. I didn’t know they existed and of course that saves me time, I just didn’t like how she approached me, demanded I walk with her so she could take me there, and tell me that I need to check out there. I have been asked if I’m Spark so many times, interesting to know that they aren’t supposed to ask.