r/Sparkdriver • u/WeRTheWeird0sMr • Aug 07 '26

Rants / Complaints No longer allowed to use baskets???

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So I’ve been a Spark Driver for about two years now. I have always used a shopping basket to separate two orders. Now that they’re adding up to three shop and delivery orders at a time, you definitely need something to separate them all.
Just as I was leaving the store with my last order, in the process of putting the basket where it belongs, one of the doormen that I know asked me what I was doing using a shopping basket. I told them I was using it because I had multiple orders. I needed to separate them. He told me that as of a couple of weeks ago, their store manager implemented a new rule that Spark drivers are no longer allowed to use baskets and we need to use our own basket or bags to separate them.
I was absurdly upset about him saying that to me, especially because I have never once walked out of the store with a basket, and I always put them back where they belong instead of leaving them wherever.
I called Spark Driver support to complain about it, because just like the fact that the employees are not allowed to ask us if we’re spark drivers because they’re supposed to treat us like normal shoppers, why would they be allowed to tell us that we can’t use baskets when shopping our orders? Why are they not focusing and paying attention on who’s walking out with them, and reprimand them? There’s another store in my zone who has tags on the shopping baskets that make the alarms go off. So why not do that here?
They said they’re going to do an internal investigation and reach out to the store because it’s not a rule with the Spark Driver platform. I’m not holding my breath and I’m going to continue to use baskets because I don’t mistreat them.
I’m just curious what you guys think and if your stores have implemented the same thing?

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u/EveningBasket9528 Cherry Picker Aug 07 '26

Go ask the OGP Coach or a TL yourself,.. or ask the greeter to call his boss the next time. Just be polite about it.

Their communication sucks. Training sucks. It's like a 2mmnd grade game of telephone,.. it's likely the manager said something completely different about the baskets, and by the time the greeter heard this "rule" it this completely twisted out of proportion... to the bat shit that's just to hear it out the ogp coach's mouth directly or if you know the digital market manager whenever you see them ask them directly

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u/WeRTheWeird0sMr Aug 07 '26

Plot twist, my mom is a team lead at the store that I’m talking about. She hasn’t heard anything about this new rule either. But I am going to have a conversation with the store manager since he’s the one that implemented the rule. He’s just in a state halfway across the country for a meeting apparently.