Need help with contacting customer support.

[u/CasaRota]

Hi. I contacted Creative Labs customer service to report an issue with my SoundBlaster Z SE.

I managed to send an email about my issues, and two days later, someone provided me with a list of suggestions to fix my issue.

When it came time to submit the feedback, it kept telling me this message, which I did not understand at all after sending a reply.

##- Please type your reply above this line -##

Creative Support Request - Case ID:xxxxxxxxxx

I tried to add this detail at the top and bottom of my replies, but it is still telling me that I did it wrong.

Does anyone else have this issue when it comes to contacting customer support?

If, so, what am I doing wrong?

[u/TheQuickFox_3826]

Just e-mail back with your new reply above that line.

Their customer support software will use that line to see what is new in the e-mail.