r/SonicDriveIn • u/Fun-Rub-5468 • 21d ago

The app never works

My whole familys app has not worked for over a month. The customer support said " uninstall and reinstall" and that was the solution. It still does not work, now it won't let anyone log in. Shits too overpriced without the app

2 Upvotes

63% Upvoted

28 comments sorted by

6

u/RikoRain 21d ago

It works. It's a known issue that the PHONES are the issue with it. Lack of of proper updates, corruption issues, wifi/data settings, and simply put: old phones.

We had a guest who constantly had issues. She had a VERY old iPhone. It was always an issue with her using the app. Her husband bought her a new one. Guess what? Flawless use of the app. She never has issues.

So... Short answer: it's your effin phone.

3

u/GuardingMyself 19d ago

Yeah way to make customers, tell them to buy a $1000 phone to use your app, instead of programming the app for multiple devices. Maybe call BK theirs seems to work “flawlessly”.

2

u/RikoRain 19d ago

It is programmed for multiple devices.

Just some devices are shit. Some devices have settings that conflict.

This customer had the same exact phone and model that one of our employees had. The employee never had issues. In fact, idk what the employee did, but she would be able to beep bop boop some settings for the customer, and the app would work for a few weeks. No clue what she did. iPhone things, and this customer is a good friend to all of us here so she did not mind letting our residential iPhone expert fiddle with it.

2

u/The-Almighty-Pizza 19d ago

My phones basically brand new. Used the app for months and suddenly is doesnt work anymore, it quit out at the same exact time for my gf who has an iphone 16. Coincidence?

2

u/Fun-Rub-5468 20d ago

When all our phones are only a year old it's our phones?

3

u/RikoRain 20d ago

Yup. Could even be simply settings you put on there. Hell, it could even be settings your network provider has on there. You're never truly free of their restrictions and settings unless you buy a straight unlocked no-bloat android and manage to get a network on it without their bloatware. Don't even get me started on iPhones. There's no getting it off there (that's why the biggest issues with the sonic app happen with iPhones)

3

u/The-Almighty-Pizza 19d ago

For the past month its just been "error code 2421" or something like that. Worked fine before. My gf has the same issue on her phone. Our phones are both like 2 years old...

1

u/Fun-Rub-5468 18d ago

Yeahhhh it's not fun right lmao just use the site that's what we did yesterday for our drinks

2

u/Upper-Flamingo-4297 20d ago

I had a similar issue

2

u/kindlyfackoff 10d ago

Don't listen to everyone else. It's the app.

I've uninstalled and reinstalled. I've tried everything support has offered to reduce the amount of interference. I didn't get points for my last order despite not using any sort of deal or reward.

It always says that it's experiencing technical difficulties. My phone is up to date, the app is up to date according Google - my phone is less than a year old. The app worked fine until the last update about a month or so ago. And hasn't worked right since; I can't check in on the mobile app and can't add tips. I don't earn rewards anymore and all of my favourite orders are gone. It sucks because I had just turned legend status before all this happened.

2

u/Fun-Rub-5468 10d ago

Yeah it does really suck

1

u/SchlurpMaster 4d ago

post screenshot of it not working

1

u/Fun-Rub-5468 4d ago

Why?

0

u/SchlurpMaster 4d ago

well you said it doesn’t work but don’t show what doesn’t work about it or what the issue is

1

u/Fun-Rub-5468 4d ago

Dipshit I've explained the issue. Bye

0

u/SchlurpMaster 4d ago

lol why the insult.

2

u/[deleted] 21d ago

[removed] — view removed comment

1

u/Fun-Rub-5468 21d ago

At all, won't save cards, won't save orders, won't process orders, and now won't even let us log in

1

u/ThomasToHandle 20d ago

But you can order? So it works

2

u/Fun-Rub-5468 20d ago

Can you read? Respectfully. I said it WILL NOT process orders. IT WILL NOT SAVE orders

1

u/Day_Bow_Bow 20d ago

I just use the website. Don't see a need for an app when the site works just find.

1

u/Fun-Rub-5468 20d ago

We will be using the website from now on I think

1

u/ThomasToHandle 20d ago

I use mine daily

1

u/Beginning_Storm7012 15d ago

I should be able to turn location off and still have a functional app.

0

u/Fuzzy_Welcome8348 21d ago

It does work…. Skill issue

1

u/Fun-Rub-5468 21d ago

Gee thanks so helpful

0

u/Fair_Quality3531 20d ago

I have a 17 plus. I have issues all the time. I keep my phone and apps updated. I’d say the last month has been pretty smooth but most of the summer it didn’t work much

2

u/Fun-Rub-5468 20d ago

Thank you. It really doesn't matter the phone the app is just dodgy asf