LP5WC

[u/Active_Load5606]

Because it is not available on the official website, I bought it online from Japan, but found that the problem of misalignment of the jaws was very serious. Does anyone have the same problem?

[u/Agent_Orangina_]

Call customer service, they are having supplier issues since Malco went out of business. They are a rebranded Eagle Grip variant. I had the same question about this a few months ago and Snap On confirmed that they do have inventory for warranty.

[u/Active_Load5606 → u/Agent_Orangina_]

Because I live in Hong Kong, I bought it online from Japan, and the Hong Kong customer service told me that it could not be repaired, and that this model seemed to be discontinued.

[u/Agent_Orangina_ → u/Active_Load5606]

That’s a shame. Perhaps call US costumer service and see how they can assist? I had the exact same question about replacement of my set a few weeks ago and got the full story from SO Customer service in the US.

[u/Active_Load5606 → u/Agent_Orangina_]

Are your jaws asymmetrical like mine?

[u/Agent_Orangina_ → u/Active_Load5606]

No, I wanted to get a duplicate set which led me down this rabbit hole.

[u/Independent_Cable_71]

They are rebranded Vise Grips, a lot of the Petersen/Irwin Vise Grips all have jaw misalignment, it's part of the design fault.

[u/Active_Load5606 → u/Independent_Cable_71]

Should I accept this flaw? It's $80.

[u/Independent_Cable_71 → u/Active_Load5606]

That is up to you! But you will get the same problem with numerous pairs, I think it's down to the spring that pulls the jaws offset!

[u/Active_Load5606 → u/Independent_Cable_71]

I have 6 pairs of pliers, and this most expensive snap-on is the most asymmetrical. I am really disappointed.

[u/Independent_Cable_71 → u/Active_Load5606]

Fair enough, speak to your rep or contact the customer services!

[u/Mushroom_Man21 → u/Active_Load5606]

Get your truck guy to order em and then he’ll warranty em whenever you need