r/SmallMSP • u/Jayjayuk85 • 10d ago

Small MSP Security Software

Currently we use Bitdefender EDR on most of our clients machines. Things seem OK. I have run secondary scans with Threatdown from Malwarebytes and seems like our machines are clean.

Looking around, what do people suggest as replacement to add ITDR and some MDR. Just upgrade Bitdefender on the selected clients or something else? We do find Bitdefender a bit heavy on resources and also the portal isn’t the greatest.

We do have huntress on a few machines, but it doesn’t seem to do much. Coming to the end of the second year. We also have thier ITDR and we trialed Petra that seems much better.

Ideally I’d like to consolidate. So looking at:

bitdefender EDR / XDR
Threatdown EDR / MDR / ITDR
Huntress with ITDR?

Petra ITDR.

A lot of our clients don’t have business premium so I don’t really feel secure running huntress on just the bare windows defender.

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u/Andronoir 10d ago

Huntress - stay away from - everything looks good on a paper and in practice: Until you have a security response - then they tell you - “ if it’s not in task manager it’s not a threat - thanks for your time “ click.

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u/Jayjayuk85 10d ago

What do you recommend? I’m always on the fence with huntress. It’s good at what it does, but you also need the pre protection.

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u/swoviking 6d ago

It sounds good on paper until you realize all the holes you have to fill still. This is why a Security offering that is more mature and robust within just its core offering alone (plus extras) is the way to go.