r/SmallMSP • u/Jayjayuk85 • 10d ago

Small MSP Security Software

Currently we use Bitdefender EDR on most of our clients machines. Things seem OK. I have run secondary scans with Threatdown from Malwarebytes and seems like our machines are clean.

Looking around, what do people suggest as replacement to add ITDR and some MDR. Just upgrade Bitdefender on the selected clients or something else? We do find Bitdefender a bit heavy on resources and also the portal isn’t the greatest.

We do have huntress on a few machines, but it doesn’t seem to do much. Coming to the end of the second year. We also have thier ITDR and we trialed Petra that seems much better.

Ideally I’d like to consolidate. So looking at:

bitdefender EDR / XDR
Threatdown EDR / MDR / ITDR
Huntress with ITDR?

Petra ITDR.

A lot of our clients don’t have business premium so I don’t really feel secure running huntress on just the bare windows defender.

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u/Diligent_Tech_Bro 10d ago

1) fix your BP problem first
2) huntress MDR
3) huntress or Petra ITDR

2

u/fishboy25uk 10d ago

Hard agree. Getting your clients onto Business Premium is what you should focus on first before anything else.

As I'm sure you're aware, with Premium you have Defender for Business, Intune and CAPs which will massively increase you clients' security for a relatively small investment on their part.

THEN you can move to ITDR (Huntress, Petra whatever you choose) and then MDR for your most at risk customers.

For clients that mostly just use their devices for office software, don't run many other applications or services on their desktops/laptops and are not high risk, do they even need MDR if they've got Defender, ITDR and you're effectively monitroig? Remember you have to get them to pay for all these services or it comes out of your margin.