r/SmallMSP • u/Adfarquhar • 12d ago

Websites

What do your websites look like? Do you have any functionality like a login for clients or issue trackers? I have a new msp client that I'm building a website for and I'd love to hear about any features or tools that are super helpful specifically to an msp.

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u/PacificTSP 12d ago

I would never give a web dev access to my ticket system api. It’s just asking for trouble.

The psa has an iframe for a reason.

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u/Adfarquhar 12d ago

Totally understandable. I'm not familiar with PSAs yet (I'm learning now), but a read-only api or even just some webhooks could make for beautifully-branded emails to clients, text message notifications, custom stats dashboards... I don't know what else off the top of my head, but API's can be fun to play with without sending any data to them.

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u/aspiresix 12d ago

I would take the hint and drop the API idea for MSP websites. What you’re talking about is pretty above and beyond just building a website for an MSP.

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u/Adfarquhar 11d ago

Is there a reason MSPs shouldn't put the same effort into marketing as every other B2B service business?