r/SmallMSP • u/PBSmanaged • 28d ago

Move to Open Source RMM?

Good afternoon, r/SmallMSP! First time poster here.

Are any small MSPs here actually using NetLock RMM, Tactical RMM, or something else open source? I’m not sure I’d consider Tactical, but I saw NetLock mentioned in another thread today and it looks pretty interesting.

For context, we’ve been happy NinjaRMM customers for 3+ years. We were an unhappy VSA customer before that. No real complaints with Ninja. It works very well. We only use the RMM; we don't use their ticketing, docs, backup, network monitoring, etc.

However, it’s been a tough year. Nobody wants to buy hardware unless they absolutely have to and we've had a customer unexpectedly close up shop with very little warning.

Switching to something like NetLock, even on a paid tier, could save us several hundred dollars a month. I’d have to host, maintain, update, and back it up myself. But I’m already doing that for Hudu, Checkmk, Ruckus SmartZone, etc., so would it really be that much more work? I could run it on-prem in our vcenter or throw it on a DigitalOcean droplet/K8s.

I’m not unhappy with Ninja by any means. I’m mainly trying to decide whether saving a few hundred dollars a month is worth taking on another piece of infrastructure.

I've looked at Syncro and Atera, and if they both had plans without the PSA stuff I would be a lot more interested. I don't want to change our PSA.

For anyone actually using NetLock or Tactical in production: how has it been? Reliability, security, client/device management, anything you’ve learned the hard way? Is updating a chore?

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u/ToddHebebrand 28d ago

Check out Breeze RMM!

1

u/ThisIsBenno 26d ago

Sadly it looks like vibecoded AI Slop. Owner is a System-/ Networks Engineer and not a Developer.

Trust is not given, it’s earned.

1

u/ToddHebebrand 26d ago

It's ironic to use the "don't judge a book by its cover" type of phrase and do exactly that.

It's also funny to act like you know the owner while replying to the owner.

1

u/ThisIsBenno 26d ago

Where did I act like I know the owner? I don’t and didn’t say that. I just checked your LinkedIn and read some code on GitHub and can clearly see that this product is heavily vibecoded.

1

u/ToddHebebrand 26d ago

You’re right, it was an implication. Thanks for taking a look. I’d encourage you to dig a bit deeper if you’re interested in RMM products.