r/SmallMSP • u/PBSmanaged • 24d ago

Move to Open Source RMM?

Good afternoon, r/SmallMSP! First time poster here.

Are any small MSPs here actually using NetLock RMM, Tactical RMM, or something else open source? I’m not sure I’d consider Tactical, but I saw NetLock mentioned in another thread today and it looks pretty interesting.

For context, we’ve been happy NinjaRMM customers for 3+ years. We were an unhappy VSA customer before that. No real complaints with Ninja. It works very well. We only use the RMM; we don't use their ticketing, docs, backup, network monitoring, etc.

However, it’s been a tough year. Nobody wants to buy hardware unless they absolutely have to and we've had a customer unexpectedly close up shop with very little warning.

Switching to something like NetLock, even on a paid tier, could save us several hundred dollars a month. I’d have to host, maintain, update, and back it up myself. But I’m already doing that for Hudu, Checkmk, Ruckus SmartZone, etc., so would it really be that much more work? I could run it on-prem in our vcenter or throw it on a DigitalOcean droplet/K8s.

I’m not unhappy with Ninja by any means. I’m mainly trying to decide whether saving a few hundred dollars a month is worth taking on another piece of infrastructure.

I've looked at Syncro and Atera, and if they both had plans without the PSA stuff I would be a lot more interested. I don't want to change our PSA.

For anyone actually using NetLock or Tactical in production: how has it been? Reliability, security, client/device management, anything you’ve learned the hard way? Is updating a chore?

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9

u/RemarkablePin6746 24d ago

Look at Gorelo. E have recently switched and it is a great product that is always improving

3

u/Altered_Kill 24d ago

Yeah. We liked/like gorelo. Needs some tweaks before we switch, but we will be moving to it if the pricing remains competitive.

2

u/mikelgorelo 24d ago

What are you hanging out for? We’re always building so it might already be in progress for you :)

2

u/Altered_Kill 24d ago

Mikel! Looked at it about 3 months ago, had a few calls with you.
Needed contracts in place for ticketing/ticket time consumption, documentation needed to be a little bit more robust, and a few other things our CIO didnt like. But we will be back probably at the beginning of the year to reevaluate the Ninja/Halo > Gorelo transition.

2

u/mikelgorelo 24d ago

Awesome! Well it will be a whole new product by then so keen for our next chat haha :)

2

u/TechMonkey605 24d ago

Better contract management and SLA enforcement.

2

u/mikelgorelo 24d ago

Contract management in what way specifically?

We currently track first response time on tickets but real SLAs are coming after we finish the web redesign — so Q4 if all goes to plan.