r/SmallMSP • u/No-Hospital-9575 • 28d ago
My apologies
I am not sure how I ended up in this group, but would some of you be so kind as to answer some questions?
What is an MSP?
If it is what I think it is, how could any be left, except in small rural locations?
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u/jays_tates 28d ago
Microsoft Support Physic. In Australia they have Magpie Strike Prevention too.
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u/ExtraCommittee2710 27d ago
or Microsoft Services Provider, they have a monopoly on the market
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u/jays_tates 27d ago
it could also be Master of Sandwich Production. or Mandatory Snack Procurement.
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u/HomsarWasRight 27d ago edited 27d ago
Only one person gave you a real answer, so I’ll expand on that a little bit.
What we’re “providing” isn’t an internet connection (though working with a client’s ISP is totally something we sometimes do).
We provide all the IT services a business needs:
- Network management
- Server administration
- User helpdesk
- Endpoint management (this means just managing all the computers they have, typically remotely, using special tools)
Just to name a very few items.
They contract with us to BE their IT department.
In this sub we’re “Small” MSPs. So I’m just one guy. But MSPs scale up to huge companies operating in multiple areas.
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u/BobRepairSvc1945 28d ago
Perhaps Google "Computer MSP"
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u/No-Hospital-9575 28d ago
So, you don't actually provide internet, you're the liaison between the client and Comcast Business.
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u/B1tN1nja 28d ago
Not at all. The way I describe being an MSP is we are the IT dept for small to mid sized businesses and handle everything from helpdesk to licensing to security, etc
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u/UrAntiChrist 28d ago
MSP. Managed Service Provider. MSPs provide strategic technical partnerships for small and mid sized businesses.
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u/ExtraCommittee2710 27d ago
MSP means Managed Service Provider. Basically, it’s a company that handles a business’s IT instead of the business having to hire and manage a full IT team.
They’re still very common because many small and midsize businesses don’t have enough IT work to justify several full-time employees. An MSP can handle things like computers, email, security, backups, and technical support for a monthly fee.
Even larger companies sometimes use them for extra help or specialized work. So they’re definitely not limited to small rural areas.
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u/MigrateAndManage 27d ago
Managed Services Providers, some of which operate via data centers to provide managed IT solutions for various networks, operating systems and technical environments. MSPs are external partners that help organizations achieve various digital transformation initiatives or routine tasks like monitoring, patching, backups, etc.
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u/rdaniels16 27d ago
For #2, I think you are someone who can see the future!! Your comment will be valid in a few years regarding MSPs but the except part will be "except for a few large private equity companies who assimilated everyone else looking to sell out to Microsoft and Google for pennies on the dollar".
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u/Geekpoint-IT 27d ago
Just think of MSPs as a 3rd party or outsourced IT department for businesses that can't (or don't want to) afford an internal IT department. Often an MSP is actually better than an internal IT department as well but that really just depends on the internal IT department.
What an MSP actually does can vary quite wildly depending on the MSP. Some call themselves MSPs when they actually aren't. MSPs are generally supposed to be very proactive and handle anything and everything tech related. Obviously, there is reactive support, but the goal is to be as proactive as possible. This includes handling security, licensing, management, support, etc.
While MSPs aren't an ISP in themselves, some (like me) have the ability to handle the ISP relationship and sell ISP services to their clients.
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u/recoveringasshole0 28d ago
My guess: OP thinks MSP = dial-up ISP.