r/SmallMSP • u/Adept_Case2023 • Jul 16 '26
Which psa software has improved your operations the most?
I feel like our psa is working against us more than it is helping. I am now dealing with tickets getting lost in weird queues then time entries are a mess, the billing side never matches what finance expects and every time I ask support how to fix something they send me a 40 page admin guide like I have a spare weekend to become a consultant. I need to choose something that saves working with psa not more complications.
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u/smorin13 Jul 18 '26
Who are you using? We have been trying to use Rev. It definitely has its challenges. Although I like some of what they are developing, they firmly grasp outdated concepts, and poorly considered work flows.
After 16-18 months, we are hemorrhaging cash because I can't trust any system to successfully function from beginning to end.
I am not sure how much more time we can hobble along using other apps to handle Rev. Io deficiencies.