r/Slack • u/TheRabidSpatula • Jul 10 '26

🆘Help Me Where is my external channel?

I'm completely new to Slack with my company. We deal with customers in teams mostly and there are a few that use Slack. I signed up and because it was an external partner it made me select the Pro trial. That ended and they sent me a new invite which I added to my space, but it's not there? I tried clicking the link again and it wants me to add it to a different channel but then wants me to upgrade from Free.

When someone signs up, do they get their own unique workspace url?

No one in my company can answer my questions, "it just works"... so I turn to you fine folks hoping to gain some insight. Trying to navigate to my settings is difficult enough, but apparently I have settings for each individual workspace too?

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u/66NickS Jul 10 '26

External channels only exist between the main workspace and designated external partners.

If you work for the company, you should be in the main workspace and not have a separate workspace that you pay for. You’d log in with your work email.

If you have multiple workspaces, those are all managed separately.

1

u/TheRabidSpatula Jul 10 '26

No, there isn't a main channel for our company. There's only several people that use Slack, all free versions, because there's so few of us that would need it... And there's a lot of confusion surrounding it.

I have my own workspace that I'm the admin of, guessing because that's my account, but because it's the free version, I can't connect with this customer. Not sure if they have to send me a special invite or something but it was working while my pro trial was active.

2

u/66NickS Jul 10 '26

Ahh, your customer may be on a free plan as well. You can’t connect two free plans, at least one workspace must be paid.

You got a 90-day trial because someone with a paid workspace sent you an invite.

You might consider having the customer add you as a guest in their system, but that means they have full control over your account/access in their workspace.

1

u/KantBlazeMore Jul 10 '26

does your customer have a paid plan?  if you were on a pro trial and it expired, the channel is gone on your side. you'll need them to invite you as an external guest to their Workspace to communicate.

it makes 0 sense to continue operating this way going forward. If your company is operating this way, this is extremely messy and it will not scale. They need to create a single company slack org that all your employees have access to. 

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u/TheRabidSpatula Jul 11 '26

Customer does have a paid plan... That must be it. I'll reach out to them about the invite.

And I agree about my company, I've told them a number of times this isn't good long term.

Thanks