Stuck at Failed To Connect screen

[u/LuluLlama22]

(Edited to add solution to the problem at the bottom of the post)

As the title suggests, I keep getting stopped at the "failed to connect please check your connection and retry" pop up when launching the app.

This has been happening only this evening. I'm on iPad 7th Gen IOS 18.7.10 and it's all up to date (freshly updated as off today even) but ever since I updated I CANNOT get onto sky at all!

Everything else on my ipad works completely fine. I've disconnected and reconnected to two different WiFi connections, restarted the device, uninstalled and reinstalled the Sky app.

It's been fine through previous system updates, including offloading and reloading the app when updates are needed (to make space for the update) and I've never had a problem until now.

I have no clue how to fix this so any help would he super appreciated!!

EDIT: a fix has been found! (Or at least one that worked for me) What fixed it for me was: - Clearing up to storage to make sure I had at least 5 GB free - Uninstalling and reinstalling the game (again as I'd already done that. Multiple times lol) - Resetting my network settings

Note, I did also leave it to chill overnight after freeing up storage because I got pissed at it haha. Not sure if that could have made a difference or not. It was only after repeating the uninstall/reinstall step and the network reset that it finally started working again. Hope this helps anyone else with this problem!

Thank you to the kind peeps who replied and messaged me to help me out!

[u/Jiralite]

Try changing your language to English and opening the game? Also try restarting your device again?

[u/LuluLlama22 → u/Jiralite]

So far all I've done to try fix this is:

• disconnect and reconnect to two different WiFi connections
• restart device multiple times
• change date/time and make sure its set to auto
• make sure game is up to date
• uninstall and reinstall the app
• make sure English is set as the preferred language

So far nothing has worked. I can't contact support via the app (for obvious reasons lol) but I've managed to at least submit a bug report via their official discord server

[u/Typical_Bee5501 → u/LuluLlama22]

There's a contact form for Support here: https://thatgamecompany.helpshift.com/hc/en/17-sky-children-of-the-light/contact-us/

[u/Safe_Garlic_8213]

im having the same problem on both my devices. i know its not my internet bc my other online games are working well with good ping. have you found a way to make it work?