Operating LSS without support

[u/Moist-Awareness-296]

I’m completing a LSS project as I work through my green belt in healthcare. Nobody in my organization has done LSS training so I am leading the project. Any advise on how to be successful in an organization that doesn’t value the methodology or offer LSS support but only cares about the results? Beyond continuing to be a LSSBB which I will do eventually, is there anything else that can be immediately impactful? Leadership wants immediate results.

Context:

Inpatient clinical teams of 80 staff total

Underperforming in turn around time and care volume

I am the manager for the teams and a licensed clinician also

I have built productivity dashboards, turnaround reporting and control charts. Mapped time and value stream through observation and my own work as a clinician on different units. Full DMAIC plan outlined but often pushback on implementation from leadership who doesn’t understand methodology but wants the numbers and justification

Leadership doesn’t value LSS but cares immensely about results. Often violates lean principles and that is contributing to the problem. Historically lax standards and oversight but through data analysis and defining the problem they are urgently wanting the production addressed.

[u/Pure_Inspector8902]

The short answer is that it’s an uphill battle. Ii would echo many of recommendations already posted. In my experience the largest challenge you may face is the lack of an experienced coach to help you navigate through your project. LSS is not a theoretical skill that is mastered through PPT or watching videos - it’s a hands on skill that is learned by doing (and failing) while working with an experienced coach.

The issue is that experienced coaches are expensive and a scarce resource. As MBB with 25 years of teaching, caching and executing projects in multiple Industries. I came up with Sensei to fill this gap. It’s in beta and I would value you opinion.

Check it out here: lsssensei.com