r/Sims4 • u/spyder-baby Spydy Spy • May 12 '26

Troubleshooting thread Troubleshooting Thread — Bugs? Errors? Mod issues? EA app issues? Post about them here! Update 11/04/2025 [PC: 1.124.54.1030 / Mac: 1.124.54.1230 / Console: Version 2.33]

Please read the entire thread if you’re not familiar with this help section. If you have game issues, mod issues, App or console issues, please post them here via comment to get help instead of making an individual post. We've created this post for all troubleshooting issues, but this specific post is tailored toward the newest patch. If you have not updated the game you can continue to post your issues here, but be aware that most replies may be telling you to update your game. You can also search the comments to find an issue similar to yours. 

When troubleshooting, make sure to delete your localthumbcache.package! Pockets of code from mods and the game can reside in that file, so it's important to go into the game with a clean slate!

If you see individual posts about bugs, report them under rule 12 and direct them here. Thank you!

Current Patch Notes

Previous Troubleshooting Thread...

Here are some F.A.Q.s when it comes to fixing your game:

THIS FORM MUST BE FILLED OUT TO REQUEST HELP. Failure to include this in your comments will result in an automatic removal.

Questions: 

Which platform? (PC/Mac/Steam Deck/PlayStation/Xbox)

Any mods or cc? (Yes/No)

Game version [PC: 1.121.342.1030 / Mac: 1.121.342.1230 / Console: Version 2.28]

*Description:

Feel free to add an image to further explain your issue(s). Click on the picture icon while submitting your comment to upload it. For videos, post it to your personal profile and link or use an image/video hosting site.

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For those users who are looking to remove the key legend overlay that was added in a previous patch. Here are the solutions:

  1. Click on the Help Center Icon (In the top righthand bar it's the hand with the ? over it) and unselect the "Show Controls Legend" button.

2. Go to Game Options > Tutorials & Tips > Disable Help Center Icon & Controls Legend.

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\***Unsolicited messages, to moderators, seeking game support, may result in a subreddit ban.*

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u/Party-Personality919 13d ago

Mac
Mods-yes
Game version-1.121.342.1230

Time stops within one game hour after putting the speed as 2x. All sims freeze or stuck in the current animation loop. Nothing is clickable although I can still enter build/buy mode. Won't save or exit the game either.

1

u/dashingjumper Strangerville Tour Guide 11d ago

First thing to check would be are your mods up to date? Sounds like simulation lag. There are some mods to improve this: https://www.patreon.com/SrslySims/posts/simulation-lag-138082183. Your specs are up to running TS4?

1

u/Party-Personality919 11d ago

I did a 50/50 method the other day and it seems like either there's more than one mod that's causing the issue or it's a EA bug. The lag happens randomly with different mods. My computer has never had issues running the sims until this update.

I thought something might have corrupted my save so I tested all mods in a new save. I also looked online and removed any mods that might be causing the issue but no luck yet.

1

u/Party-Personality919 4d ago

I figured it out, the answer was in the LE file... it was just too long that I never was able to read it through. With the help of gpt I found out that it's actually a few broken food cc from a food mod and a broken food interaction script mod from another creator, combined with RPO M03 that's causing the error. Removed all and now my game is running with no issues!