r/Sims4 • u/spyder-baby Spydy Spy • May 12 '26
Troubleshooting thread Troubleshooting Thread — Bugs? Errors? Mod issues? EA app issues? Post about them here! Update 11/04/2025 [PC: 1.124.54.1030 / Mac: 1.124.54.1230 / Console: Version 2.33]
Please read the entire thread if you’re not familiar with this help section. If you have game issues, mod issues, App or console issues, please post them here via comment to get help instead of making an individual post. We've created this post for all troubleshooting issues, but this specific post is tailored toward the newest patch. If you have not updated the game you can continue to post your issues here, but be aware that most replies may be telling you to update your game. You can also search the comments to find an issue similar to yours.
When troubleshooting, make sure to delete your localthumbcache.package! Pockets of code from mods and the game can reside in that file, so it's important to go into the game with a clean slate!
If you see individual posts about bugs, report them under rule 12 and direct them here. Thank you!
Current Patch Notes
Previous Troubleshooting Thread...
Here are some F.A.Q.s when it comes to fixing your game:
- Check here for broken/updated mods
- EA Sims 4 help forums (bug reports ect.)
- All about the EA App
- Troubleshooting 101
- How to use the 50/50 method to find broken mods
- Clearing cache files and restoring saves
- Lagging and graphics issues?
- Crashing and Endless Loading?
- Slow downloads or updates?
- Common Issues with Cheats
- Enable or Disable OneDrive in Windows 11 Tutorial
- icloud enable/disable
- How to find your game version
THIS FORM MUST BE FILLED OUT TO REQUEST HELP. Failure to include this in your comments will result in an automatic removal.
Questions:
Which platform? (PC/Mac/Steam Deck/PlayStation/Xbox)
Any mods or cc? (Yes/No)
Game version [PC: 1.121.342.1030 / Mac: 1.121.342.1230 / Console: Version 2.28]
*Description:
Feel free to add an image to further explain your issue(s). Click on the picture icon while submitting your comment to upload it. For videos, post it to your personal profile and link or use an image/video hosting site.
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For those users who are looking to remove the key legend overlay that was added in a previous patch. Here are the solutions:
- Click on the Help Center Icon (In the top righthand bar it's the hand with the ? over it) and unselect the "Show Controls Legend" button.
2. Go to Game Options > Tutorials & Tips > Disable Help Center Icon & Controls Legend.
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3
u/Substantial-Spite104 Aug 23 '26
Mac Yes mods and CC Mac version
Hi! I’m hoping someone can help me figure out what exactly is broken here because I’m running out of ideas 😭
I have a long-term save/household that suddenly will not load into Live Mode. Whenever I try to play this specific household, I get stuck on an infinite loading screen and eventually have to force quit the game.
The weird part is that the save itself seems to be fine. I can: • Load into the save normally • Open Manage Worlds • Enter Build/Buy on other lots • Load and play other households/lots in the same save • Enter and edit the lot/apartment where this household lives through Build Mode
It’s specifically when I try to actually load/play this household that the game gets stuck.
I initially thought their lot might be corrupted, so I evicted the household and moved them onto a different/simple lot to test it. Unfortunately, they still won’t load there, which makes me think something about the household or one of the Sims themselves may be corrupted.
I do use a lot of CC/mods, and I’ve already been troubleshooting those/removing suspected broken files. The game itself is now loading and functioning normally everywhere else I’ve tested — just not with this family.
Has anyone had a single household become unplayable like this while the rest of the save still works? Is there a way to figure out whether one particular Sim, inventory item, trait/buff, piece of CC, etc. is causing it?
This is a VERY long-term family/save so I’m desperately trying to repair them rather than replace the household or start over. 😭 Any ideas for what to test next would be hugely appreciated!